Terms & Conditions
In using the Redpaw website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting Redpaw’s terms and conditions. “Redpaw”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Redpaw are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Redpaw are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
Redpaw will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Redpaw’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Redpaw of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Redpaw does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Cash or Personal Cheque, all major Credit/Debit Cards via Paypal, BACS Transfer are all acceptable methods of payment. All goods remain the property of the Redpaw until paid for in full. No credit facility available.
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Redpaw. Redpaw does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Notification of Changes
Discount and Promotion Codes
Only one discount or promotional code can be used per transaction. example; new customers with CLUB10 code can receive £2.50 off their first order only, however they will not be entitled to any other offers with this transaction.
Money Back Guarantee
Products – Redpaw Easi-Raw, Redpaw Easi-Tum, Redpaw Easi-Move Redpaw Superboost
All claims must be made directly with Redpaw Products by emailing firstname.lastname@example.org Claims will not be recognised if presented by a stockist and/or agent on behalf of the claimant.
The claimant must be able to confirm:
That this is their first purchase of the product and it has been used in line with the recommended feeding directions.
The entire contents of the pack has been used.
Details of the animal, including any associated health concern(s) the animal may have and any other details deemed important by the Redpaw representative. This information may be used to provide advice to the claimant and future development.
At the discretion of Redpaw Products, the claimant may be offered a complimentary free pack to continue the trial. If this option is taken, a proof of purchase (i.e. sales receipt) may be requested. No future claim can be made after accepting a complimentary free pack. Alternatively, a full refund may be offered in which case the original proof of purchase must be available.
Payments will be made to the value of the product as indicated on the proof of purchase up to, but not exceeding the prevailing recommended retail price. Please allow up to 28 days for payment to be made.
Only one claim may be made per household.
This guarantee applies, only, to products listed above and the Money Back Guarantee on our website.
Redpaw Products reserves the right to refuse a claim and/or cancel this guarantee at any time.
Offer open to UK.
For further information, please email: email@example.com